DO YOU ACCEPT RETURNS FOR AN EXCHANGE?

Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and product sizes before placing an order to prevent any order discrepancies.

DO YOU ACCEPT ORDER CANCELLATIONS?

Customers may request for order cancellation only within 24 hours of placing the order. Please note that this request may also not guarantee an approval as our fulfillment center processes orders as fast as they can. We will verify first with our fulfillment team if the product has been shipped, if not then we will cancel the order.

For cancellation requests, please email us at hello@nextwavetradingllc.com and we will reply as soon as we can.

DO YOU ACCEPT REFUND REQUESTS?

We cannot accept refund requests once we shipped the order. We will always inform our customers of any potential shipping delays. 

We will only accept a refund request if the product you received is totally different from your order, different size, or different color. We can also reship the correct product for FREE.

However, please note that we are strict with the following conditions:

• The item is from our store PlushiePalooza
• The item is not used in anyway
• Request MUST be sent within 5 days from the receipt of package

For damaged products or products that are different from your order, please email our support team at hello@ nextwavetradingllc.com and include the following details in your email:

• Reason for refund
• Picture/Video of the product you received
• Order Number

Once we receive your email we will get back to you within 24 hours and if we have verified your request, we will either ship the correct product for free or issue a full refund.

We will only issue a refund to your original payment method. Please note it can take up to 10 business days for your bank or credit card company to process and post the refund. If you no longer have access to that payment method, please contact the bank or agency for the original payment method to claim the funds after the refund is sent.

For more information, email us at hello@ nextwavetradingllc.com

*Updated November 1, 2023